Each creation is handmade.  Items may vary slightly from their photograph.

 

Shipping Information

Most in stock items will be shipped within 3 - 5 days of the order.  If an item is made-to-order then allow a minimum of one week before shipping. I do communicate if something will take longer than expected.  

Unfortunately at this time I am only shipping within the United States.

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Return & Refund Policy

I strive for complete satisfaction, so if you are not happy with your purchase or it arrives damaged please contact shannon@joatmoncreations.com to discuss returns and refunds. Customized products may not be eligible for refunds.

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Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (such as name and email address), comments, feedback, product reviews, recommendations, and personal profile provided to us.  This information may be used to help with future marketing for Joatmon Creations, but we will never share your information with other parties.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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Third party social tools, such as Facebook and Twitter, are developed and controlled by third parties.  Joatmon Creations and Wix have no control over potential cookies that may be placed by these tools. 

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Shannon@JoatmonCreations.com.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.